Dynamics 365 – Unified Service Desk

Dynamics 365 Funda by Zohaib Uddin Khan

Author: Zohaib Uddin Khan

Let’s discuss about the Unified Service Desk, What is Unified Service Desk or USD?

Unified Service Desk for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions.

It has two components to be installed, one component to be installed in your Organization another is the Client Application.

  1. Browse to Unified Service Desk for Microsoft Dynamics 365.


  1. As I mentioned earlier, USD has two components, so we’ll download:-
  • Dynamics365-USD- (Compulsory)
  • Dynamics365-USD- (Optional. Since, my development machine is 64 bit, so I chosed this one.)


  • Dynamics365-USD- (Optional)


  1. Once, download finished, double click the ‘Dynamics365-USD-’.


  1. Enter the necessary information of your organization. Keep remember the user should have ‘System Administrator’ role.


  1. As a new comer to Unified…

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